Contact Us
Talk to a real person,
not a ticket queue.
Every message sent from this page is read and answered by our Queensland-based support team — never an outsourced call centre. Whether it's a question about the Ergonomic Memory Foam Seat Cushion, a Car Seat Cover Towels fit, an order already on its way, or a policy question, we're glad to help.
Cushion questions?
Fit & sizing help
Choose whichever feels easiest
Every channel below reaches the same small support team at Urban Clothing Pty Ltd, trading as DAILY VITA LABS. There is no automated phone tree and no third-party outsourced helpdesk.
Best for order numbers, photos of a fault, or anything you'd like a written record of. This is our primary support channel.
support@dailyvitalabs.com Typical reply: 1–2 business daysPhone
Best for urgent order issues or a quick sizing question before you buy. Answered directly by our Queensland team.
+61 479 095 200 Mon–Fri, 9:00 am–5:00 pm AESTContact Form
Best if you'd rather not open your email app — fill in the form on this page and we'll reply to the address you provide.
Go to the form Routed straight to our inboxWhere DAILY VITA LABS is based
This is our registered office and correspondence address in Queensland, Australia — the same address that appears on every invoice and order confirmation we send. It is not a retail storefront, so please contact us before visiting in person.
This registered office address is shown here for full transparency and is the address of record for Urban Clothing Pty Ltd. The map position is approximate and intended to show the general area rather than pinpoint accuracy.
Tell us what you need — we'll take it from there
Include your order number if you have one; it lets us answer faster without a back-and-forth. This form emails our support inbox directly and is never used for marketing unless you tick the box below.
Send it to the right place the first time
All enquiries reach the same inbox, so choosing a category on the form is optional — but it helps us prioritise urgent order issues over general questions.
Order & Shipping
Tracking numbers, delivery delays, customs and duties questions, or a change to an order not yet dispatched.
View Shipping PolicyReturns & Refunds
Faulty items, wrong item received, change-of-mind returns, or a question about how a refund is calculated.
View Refund PolicyProduct & Sizing
Fit questions on the Ergonomic Memory Foam Seat Cushion or Car Seat Cover Towels before you buy.
View Seat CushionPrivacy & Data
Requests to access, correct, delete, or opt out of the sale or sharing of your personal information.
View Privacy PolicyTerms & Orders
Questions about our sales terms, pricing, payment methods or how a contract of sale is formed.
View Terms of ServiceWholesale & Media
Stockist, affiliate, press or partnership enquiries — please include your organisation and purpose.
Email support@dailyvitalabs.comExactly who you're contacting
The same identity and contact details shown here appear on every invoice, order confirmation and policy page across this store, so there's never any ambiguity about who you're dealing with.
Your right to escalate, by country
We aim to resolve every enquiry directly and won't ask you to go elsewhere first. If, after contacting us, you feel a matter remains unresolved, the statutory bodies below can assist depending on where you're shopping from.
Contact us first
Email support@dailyvitalabs.com or call +61 479 095 200 with your order number. Most Australian Consumer Law matters — repair, replacement or refund — are resolved directly with us within our stated response window.
Queensland Office of Fair Trading
As a business registered and headquartered in Queensland, unresolved complaints relating to goods or services can be lodged with the Queensland Office of Fair Trading, which handles consumer disputes within the state.
Australian Competition & Consumer Commission
For matters of national scope, or conduct that may affect consumers more broadly, the ACCC accepts reports relating to the Australian Consumer Law, including misleading conduct and product safety.
Payment disputes
If a payment issue can't be resolved with us directly, your card issuer or payment provider (including Shop Pay, Apple Pay or Google Pay) may offer its own chargeback or dispute process.
Contact us first
Most US order, sizing, shipping-delay and refund questions are resolved directly by our support team by email or phone, usually within our stated 1–2 business day window.
Federal Trade Commission
Concerns about unfair or deceptive advertising, or delivery delays inconsistent with the Mail, Internet, or Telephone Order Merchandise Rule, can be reported to the FTC at ReportFrUSD.ftc.gov.
Your State Attorney General
State-level consumer protection statutes are enforced by each State Attorney General's consumer protection division, which can accept complaints about a retailer selling into that state.
Privacy requests (incl. California)
Where the CCPA/CPRA applies, contact us to exercise an access, deletion or opt-out request. If unresolved, California residents may also contact the California Privacy Protection Agency.
Contact us first
Cancellation rights under the Consumer Contracts Regulations 2013, and faulty-goods claims under the Consumer Rights Act 2015, are handled directly by our team — email us with your order number to start a claim.
Chartered Trading Standards Institute
If a dispute remains unresolved, the CTSI and the Citizens Advice consumer service can provide guidance and may refer the matter to Trading Standards.
Alternative Dispute Resolution (ADR)
As a UK-facing online retailer, we are willing to engage with a certified ADR provider for an unresolved dispute where one applies, in line with the Alternative Dispute Resolution for Consumer Disputes Regulations 2015.
Information Commissioner's Office
Unresolved UK GDPR or Data Protection Act 2018 concerns, after contacting us, can be raised with the ICO, the UK's independent data protection regulator.
Contact us first
Order, sizing, shipping and refund questions from Canadian customers are handled directly by our support team — email or phone us with your order number.
Competition Bureau Canada
Concerns about misleading advertising under the federal Competition Act can be reported to the Competition Bureau, which oversees advertising practices nationally.
Provincial Consumer Affairs
Depending on your province, your provincial consumer protection office (for example, Consumer Protection Ontario) can assist with disputes under provincial consumer protection legislation.
Office of the Privacy Commissioner
Unresolved PIPEDA-related privacy concerns, after contacting us, can be referred to the federal Office of the Privacy Commissioner of Canada.
Contact us first
Claims under the Consumer Guarantees Act 1993 — repair, replacement or refund for a faulty product — start with our support team; email us with your order number and a description of the fault.
Commerce Commission New Zealand
Concerns about misleading conduct under the Fair Trading Act 1986 can be reported to the Commerce Commission, which enforces fair trading law across New Zealand.
Disputes Tribunal
For smaller unresolved claims, New Zealand's Disputes Tribunal offers a low-cost avenue to resolve consumer disputes without the need for a lawyer.
Office of the Privacy Commissioner
Unresolved Privacy Act 2020 concerns, after contacting us, can be raised with the New Zealand Office of the Privacy Commissioner.
Before you send a message
A few common questions can be answered right away — feel free to skip ahead and message us if yours isn't covered here.
Where is my order?
Will the seat cushion fit my chair?
Will the Car Seat Cover Towel fit my vehicle?
How do I request a return or refund?
Do you ship to my country?
How do I make a privacy or data request?
When our team is online
Messages sent outside these hours are still received instantly — we'll pick them up first thing the next business day.