Frequently Asked Questions
Every answer,
verified and in one place.
Straight answers about ordering, shipping, returns, payment and your consumer rights when you shop with DAILY VITA LABS — written by our own Alexandra Hills team, not copied from a template.
Seat Cushion FAQs
Car Towel FAQs
The four things people ask us most
30-Day Returns
Change of mind or fault, from the date of delivery.
Free Standard Shipping
7–15 business days across all five countries we serve.
10-Day Refund Turnaround
Once your return is received and inspected.
Real People, Not Bots
Every ticket is answered by our Queensland support team.
Who you're actually buying from
DAILY VITA LABS is a trading name, not a separate company — here's exactly how the business is structured and who stands behind every order.
DAILY VITA LABS is a registered trading name of URBAN CLOTHING PTY LTD (ABN 78 671 782 111), an Australian-registered company based at 66 Windemere Road, Alexandra Hills, Queensland 4161, Australia. There is no separate legal entity called "Daily Vita Labs" — every order, payment, policy and customer conversation is handled directly by URBAN CLOTHING PTY LTD under this trading name.
We are a curated online retailer of everyday comfort accessories for the home, office and car. We do not claim to manufacture our own raw materials or products; we work with established production and fulfilment partners, and we take full responsibility for how each item is described, priced, sold and supported once it's listed on our store.
Our registered office and support team are based in Alexandra Hills, Queensland, Australia. Orders are packed and dispatched through our fulfilment network, which may include facilities outside Australia depending on stock levels and your delivery destination. Regardless of where a parcel is dispatched from, URBAN CLOTHING PTY LTD remains the seller of record and the party legally responsible to you.
This store is built and operated on Shopify. Checkout, payment processing and card data are handled entirely within Shopify's PCI DSS-compliant infrastructure — we never see or store your full card number.
Ergonomic Memory Foam Seat Cushion & Car Seat Cover Towels
Two focused product lines, described exactly as they are — no exaggerated claims, no medical promises.
It's a contoured, high-density memory foam cushion with a 3D lumbar profile, a hollow-centre airflow channel and a non-slip base. It measures approximately 44 cm (W) × 42 cm (D) × 32 cm at the integrated back height, with a removable, washable cover and an adjustable strap so it stays put on office chairs, car seats and dining or home seating.
No. The cushion is a comfort and posture-support accessory only. It is not a medical device, therapeutic good or supplement, and it is not intended to diagnose, treat, cure or prevent any medical condition, injury or spinal disorder. If you have an existing back, hip or posture condition, please speak with a qualified healthcare professional before relying on any seating accessory.
The towel cover is designed for a universal fit across standard front bucket seats, using an integrated snap-button headrest closure. Fit can vary slightly depending on your vehicle's make, model and seat shape, so we recommend checking the sizing information on the product page against your seat dimensions before ordering.
The seat cushion cover is removable and machine washable — remove it before washing and keep the foam insert dry; do not machine wash or tumble dry the foam core itself, as this can damage its shape. The car seat cover towel is fully machine washable and reusable. Fibre content and specific care instructions are shown on each product's permanent label and product page.
The Ergonomic Memory Foam Seat Cushion is available in 5 colourways, and the Car Seat Cover Towel is available in 7 colourways. Availability of individual colours can change with stock levels — the current, accurate options are always shown as selectable variants on each product page.
Placing an order and paying securely
All prices, payment options and order confirmations are handled through Shopify's secure checkout.
We accept Visa, Mastercard, American Express, UnionPay and JCB, along with PayPal, Apple Pay, Google Pay and Shop Pay. All payment methods are processed through Shopify's encrypted, PCI DSS-compliant checkout — your full card details are never stored on our servers.
Prices are shown in the currency displayed at checkout, before any applicable shipping, import duties, taxes or customs charges. For international orders, any import duties, taxes or customs charges applied on entry to your country are the responsibility of the customer unless clearly stated otherwise at checkout — full detail is provided in our Shipping Policy.
Contact us at support@dailyvitalabs.com as soon as possible after ordering. Because our order cut-off is 4:00 pm Monday–Friday (AEST) and processing begins within 1–3 business days, we can usually amend or cancel an order before it enters fulfilment — but once a parcel has been packed or dispatched, it will need to be handled as a return under our Refund Policy instead.
Yes. As soon as your payment is successfully processed, Shopify automatically sends an order confirmation email to the address you provided, summarising your items, order total and delivery address. Please check your spam or junk folder if it doesn't arrive within a few minutes.
Where, when and how much it costs
We currently ship to Australia, the United States, the United Kingdom, Canada and New Zealand only.
Order Cut-Off
4:00 pm Mon–Fri AEST (GMT+10:00)
Processing Time
1–3 business days (Mon–Fri)
Standard Shipping
7–15 business days, free
Express Insured
5–8 business days, flat USD $6.00
We currently ship to Australia (our home market), the United States, the United Kingdom, Canada and New Zealand only. If your delivery address is outside these five countries, checkout will not allow the order to proceed.
Standard shipping is free on every order to all five countries we serve. If you'd like faster, insured delivery, Express Insured Shipping is available for a flat rate of USD $6.00, regardless of order size or destination.
Orders placed before 4:00 pm Monday–Friday (AEST) are processed within 1–3 business days. From dispatch, Standard Shipping takes approximately 7–15 business days, and Express Insured Shipping takes approximately 5–8 business days. Orders placed after the daily cut-off, or on a weekend or Queensland public holiday, are processed on the next business day.
For orders shipped outside Australia, your parcel may be subject to import duties, taxes (such as VAT or GST) or customs clearance fees imposed by your own country on entry. These charges are outside our control and are the responsibility of the customer unless we've clearly stated at checkout that they're included.
Yes. A tracking link is emailed to you as soon as your order is dispatched. If your tracking hasn't updated after several days, or you have any concerns about delivery progress, contact support@dailyvitalabs.com and our team will follow it up with the carrier on your behalf.
If your order hasn't arrived within the expected window, or arrives visibly damaged, email us at support@dailyvitalabs.com with your order number and, where relevant, photos of the damage. We'll investigate with the carrier and arrange a repair, replacement or refund in line with our Refund Policy and your local consumer guarantee rights.
Changed your mind, or something's wrong?
We offer a straightforward 30-day return window and process approved refunds within 10 business days of receiving your item back.
You may return most items within 30 days of the delivery date, whether you've simply changed your mind or received a faulty product. Items should be returned in their original condition and, where reasonably possible, original packaging. Full step-by-step instructions are set out in our Refund Policy.
Email support@dailyvitalabs.com with your order number, the item you'd like to return, and the reason. Our team will confirm eligibility and send you clear instructions on where to send the item back within 1–2 business days.
Once your returned item arrives with us and passes inspection, we process approved refunds within 10 business days. The refund is issued to your original payment method; your bank or card provider may take a few additional days to reflect it in your account or statement.
If an item is faulty, not as described, or we made an error with your order, we cover the return shipping cost. If you're returning an item because you've simply changed your mind, return shipping is generally the customer's responsibility — full detail is in our Refund Policy.
Beyond our own 30-day return window, you're also protected by consumer guarantee laws in your own country — including the Australian Consumer Law, the US FTC framework and state law, the UK Consumer Rights Act 2015, provincial consumer protection legislation in Canada, and the NZ Consumer Guarantees Act 1993. These rights apply automatically and are explained in full, country by country, in the "Consumer Rights" section of this page.
Yes — let us know in your return request if you'd prefer an exchange for a different colour or size rather than a refund, and we'll arrange it wherever stock allows, subject to the same 30-day window.
Product safety and what happens if something breaks
Alongside your automatic consumer guarantee rights, we stand behind the materials and construction of every product we sell. If an item develops a genuine manufacturing fault within a reasonable period of normal use, contact support@dailyvitalabs.com and we'll assess it for a repair, replacement or refund — this is separate from, and does not reduce, your statutory rights.
Our seating and vehicle-textile products are general household and automotive comfort accessories — they are not children's products, electrical goods, medical devices or therapeutic goods, and are not manufactured or marketed to a specific children's safety standard. If you or someone in your household has a relevant medical condition, please consult a healthcare professional before use.
- Remove the seat cushion cover before washing; keep the memory foam insert dry and out of direct sun for long periods, as heat and moisture can affect its shape over time.
- Machine wash the car seat cover towel on a gentle cycle and air-dry where possible to preserve the microfibre texture.
- Refasten snap-button closures securely after every wash to maintain a snug fit on your headrest.
How your information is collected and protected
We only ever collect what's needed to process, ship and support your order — never more.
We collect the information needed to process, ship and support your order — your name, delivery address, contact details, order history and, where relevant, communications you send our support team. We do not sell personal information for monetary payment. Full detail is set out in our Privacy Policy.
Depending on where you're shopping from, your personal information is handled in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), the California Consumer Privacy Act (CCPA/CPRA) and other applicable US state privacy laws, the UK GDPR and Data Protection Act 2018, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, or the New Zealand Privacy Act 2020.
Yes. You can request access to, correction of, or deletion of your personal information at any time by emailing support@dailyvitalabs.com. We will respond within a reasonable time and in line with the privacy law that applies to you.
Marketing emails are opt-in only. Every marketing message we send includes a working unsubscribe link, and you can opt out at any time without affecting your ability to receive order-related communications, in line with anti-spam law in each region we operate in.
Statutory protections that apply automatically
These rights exist under law regardless of what any retailer's policy says. They sit alongside — and never replace — our own Refund Policy. This summary is provided for transparency and general information; it is not a substitute for independent legal advice.
Under the Australian Consumer Law (part of the Competition and Consumer Act 2010, Cth), goods must be of acceptable quality, fit for the purpose we describe, and match the description and images on the product page. If a product has a major failure, you can choose a refund or replacement; for a minor failure, we may choose to repair it within a reasonable time.
Section 18 of the ACL also prohibits misleading or deceptive conduct — every claim on our product pages is written to describe our own products accurately.
Our seating and vehicle-textile products are general household and automotive comfort accessories, not children's products, electrical goods or therapeutic goods, and are not subject to a mandatory Australian consumer product safety standard. We still expect our manufacturing partners to meet general safety obligations under the ACL at all times.
As a business registered and headquartered in Queensland, complaints that cannot be resolved directly with us may also be raised with the Queensland Office of Fair Trading or, for matters of national scope, the Australian Competition and Consumer Commission (ACCC). Personal information is also handled in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We market our products in line with the FTC Act's prohibition on unfair or deceptive acts or practices — claims about materials, dimensions and function are written to be accurate and substantiated, and promotional pricing always reflects a genuine, verifiable price.
Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, we only accept orders when we have a reasonable basis to believe we can ship within the timeframe stated at checkout, and we'll notify you promptly of any significant delay.
Our seat cushion cover and towel-cover products are textile goods subject to the Textile Fiber Products Identification Act and the FTC Care Labeling Rule. Fibre content and washing instructions are shown on the permanent product label and reflected in our product descriptions.
Where the California Consumer Privacy Act (CCPA/CPRA) applies to you, you may request access to, deletion of, or an opt-out from the sale or sharing of your personal information. We do not knowingly sell personal information for monetary payment; contact us to exercise a privacy request. Consumer protection obligations — such as unfair or deceptive practices statutes and applicable material-content disclosures — are respected on a state-by-state basis in addition to federal law.
Goods must be of satisfactory quality, fit for purpose and as described. Under the short-term right to reject, you may be entitled to a full refund within 30 days of delivery if a product is faulty; after that, you may be entitled to a repair, replacement, price reduction or final right to reject.
Yes — under the Consumer Contracts Regulations 2013, as a distance sale you generally have 14 days from delivery to cancel your order for any reason, and a further 14 days to return the goods once you've told us you're cancelling. Certain hygiene-sealed items may be excluded once unsealed, as set out in our Refund Policy.
Seating and cushion products supplied for the UK market are considered in light of the Furniture and Furnishings (Fire) (Safety) Regulations 1988. Personal data is handled under the UK GDPR and Data Protection Act 2018; enquiries can be directed to us or, if unresolved, to the Information Commissioner's Office (ICO). Unresolved consumer disputes may be referred to the Chartered Trading Standards Institute (CTSI) or a relevant Alternative Dispute Resolution (ADR) body, and these rights apply consistently across England, Scotland, Wales and Northern Ireland.
Our advertising and product claims are prepared to comply with the misleading advertising provisions of the federal Competition Act, which applies to representations made to Canadian consumers regardless of province. Fabric-based products meet the fibre-content and care-labelling requirements of the federal Textile Labelling Act and its Regulations, including bilingual (English/French) label content where required.
Consumer protection for online purchases is primarily provincial. Depending on your province, legislation such as Ontario's Consumer Protection Act, 2002 may give you cancellation rights, delivery-disclosure requirements and remedies for undelivered or misrepresented goods, alongside our own Refund Policy. Customers in Quebec have additional protections under the Consumer Protection Act (Quebec), and product labelling and packaging supplied into Quebec is reviewed for compliance with the Charter of the French Language.
Personal information collected from Canadian customers is handled under the federal Personal Information Protection and Electronic Documents Act (PIPEDA), including how we collect, use, disclose and safeguard it.
Goods supplied to New Zealand customers are guaranteed to be of acceptable quality, fit for purpose and to match their description. Where a product fails to meet a guarantee, you're entitled to a repair, replacement or refund depending on whether the failure is minor or significant.
We do not engage in misleading or deceptive conduct, false representations, or unsubstantiated claims about our products, in line with the Fair Trading Act 1986, enforced by the Commerce Commission. As an overseas-based online retailer selling into New Zealand, we provide accurate pricing, delivery estimates and return information for cross-border transactions, and clearly disclose that prices shown may not include New Zealand GST or import charges applied on entry.
Personal information belonging to New Zealand customers is handled consistently with the New Zealand Privacy Act 2020 and its Information Privacy Principles. Unresolved matters may be referred to the New Zealand Commerce Commission or Consumer Protection (part of the Ministry of Business, Innovation & Employment).
Talk to a real person
Can't find your answer above? Our Queensland-based support team handles every enquiry directly — no outsourced ticketing, no chatbots pretending to be human.