Payment Methods & Security Policy
Payment Methods
& Security Policy
This policy explains payments and account security for all purchases from DAILY VITA LABS, across our range of dietary supplements, skin care, hair care and comfort cushions. It covers customers in Australia, the United States, the United Kingdom, Canada and New Zealand.
Payment options through Shopify checkout
The card networks and wallets below may be available at checkout. Availability depends on the payment options enabled for your selected country, currency, device and browser, as well as provider eligibility. Only the methods displayed at your checkout are available for that order.
Visa
Credit & debitMastercard
Credit & debitAmerican Express
CreditUnionPay
Credit & debitJCB
CreditPayPal
Digital walletApple Pay
Digital walletGoogle Pay
Digital walletShop Pay
Digital walletIcons above are stylised representations shown for clarity at checkout and are the property of their respective card networks and payment providers. DAILY VITA LABS does not issue any of these payment methods and has no ownership over their brands, terms or individual cardholder agreements.
From the checkout button to your bank statement
DAILY VITA LABS (ABN 78 671 782 111) accepts payments for orders placed at dailyvitalabs.com, including dietary supplements, skin care, hair care and comfort cushions. Payments are handled through Shopify checkout and the payment provider selected at checkout. The available options depend on your country, currency, device and provider eligibility.
You choose a payment method
At checkout, you select from the payment methods available for your delivery destination and device. Prices, applicable shipping charges and any taxes collected at checkout are displayed before you confirm payment.
Your details go straight to the processor
Card numbers and wallet credentials are entered directly into Shopify's encrypted checkout fields or your device's digital wallet (Apple Pay, Google Pay). These details are transmitted straight to the payment processor and card network — DAILY VITA LABS never receives or stores your full card number, CVV or wallet credentials on our own systems.
Authorisation & verification
The payment processor authorises the transaction with your card issuer or wallet provider, applying additional verification (such as 3D Secure or biometric confirmation) where the issuer or destination-market rules require it.
Order confirmation
Once payment is approved, you receive an order confirmation by email. We retain order and payment records, which may include a transaction reference, payment status, order total and limited card details supplied by the processor, such as the last four digits. Our handling of personal information is explained in our Privacy Policy.
How your card and personal data are protected in transit
Every page on dailyvitalabs.com, including checkout, is served over HTTPS using industry-standard SSL/TLS encryption. Encryption helps protect information in transit between your browser and the service receiving it.
Payment checks and review before dispatch
Orders may be assessed using the risk-analysis tools available through Shopify and the selected payment provider. Available checks vary by payment method and platform settings; no screening process can prevent every unauthorised transaction.
Automated risk scoring
Available risk checks may consider signals such as billing and shipping information, payment attempts and IP information. The signals available depend on the payment provider and transaction.
Manual review of flagged orders
We may hold an order for review or contact you to confirm relevant details before dispatch where a payment or order needs further verification.
Address verification (AVS)
Where supported by your card issuer, the billing address you enter is checked against the address on file with your bank as an additional layer of protection.
Card-verification value (CVV)
The 3- or 4-digit security code on your card is required for most card payments and is verified with your issuer but never stored after the transaction is processed.
Account access monitoring
Shopify and account providers may apply additional checks or restrict access when suspicious activity is detected. Contact us if you notice account activity you do not recognise.
Report suspected fraud
If you believe your card or account has been used without authorisation on our store, contact support@dailyvitalabs.com or +61 479 095 200 immediately.
Keeping your customer account secure
Customer sign-in is managed through Shopify and the sign-in options available on our store. Depending on the account setup, you may use an emailed one-time code, a supported account provider or a password. Follow the instructions shown on the sign-in page.
Account sign-in
Use the sign-in method shown on our account page. Where a password is required, choose a strong, unique password; where an email code is used, keep that code private.
Protect your credentials
Never share your account password, email sign-in code or bank verification code with anyone, including anyone claiming to be our support team.
Recover account access
Use the recovery or code-request options shown on the sign-in page. We will never ask you to send us a password, sign-in code or payment verification code by phone, email or live chat.
Your own good practice
We recommend a unique password not reused from another site, avoiding public or shared devices for checkout, and signing out of your account on shared computers.
If something ever goes wrong, here's what happens
No system is completely immune to risk, so we maintain a clear response process in the unlikely event that personal or payment-related data connected to your DAILY VITA LABS order is compromised.
Detection & containment
Any suspected security incident affecting our store or Shopify's underlying platform is investigated immediately, and access is restricted or suspended where necessary to contain the issue.
Assessment
We assess what data was affected, how many customers are involved, and the likely risk of harm — including whether card data (which we do not directly store) or personal details such as name, address or email were exposed.
Notification to affected customers
Where a breach is likely to result in serious harm, we will notify affected customers directly by email without undue delay, explaining what happened, what data was involved and what steps to take.
Regulator notification
Where required by law, we will notify the relevant regulator in the applicable jurisdiction — including the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme, and equivalent authorities in the United States, United Kingdom, Canada or New Zealand where a breach affects customers in those markets.
The specific payment and privacy laws that apply to you
These protections apply automatically under law depending on where you are shopping from, alongside our own Privacy Policy, Terms of Service and Refund Policy. The summaries below are for general information and are not a substitute for independent legal advice.
Australia
Privacy Act 1988 & ePayments Code
Personal and payment-related information you provide is handled under the Australian Privacy Principles in the Privacy Act 1988 (Cth). Where the voluntary ePayments Code applies through our payment processor, it governs liability for unauthorised electronic transactions.
Notifiable Data Breaches Scheme
If a data breach is likely to result in serious harm to you, we are required to notify both you and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.
Australian Consumer Law
Pricing shown at checkout must be accurate and not misleading under the Australian Consumer Law. You are entitled to a refund, repair or replacement for a faulty product regardless of the payment method used.
Chargeback rights
Where an order is not delivered, is significantly not as described, or was charged without authorisation, Australian cardholders may raise a chargeback directly with their card-issuing bank in addition to contacting us.
United States
FTC Act & Fair Credit Billing Act
Our checkout pricing and payment practices are prepared to comply with the FTC Act's prohibition on unfair or deceptive practices. Where you pay by credit card, the Fair Credit Billing Act gives you the right to dispute an incorrect or unauthorised charge with your card issuer.
Electronic Fund Transfer Act (Reg E)
Where you pay by debit card, the Electronic Fund Transfer Act and Regulation E limit your liability for an unauthorised transaction if reported promptly to your bank.
Mail, Internet or Telephone Order Rule
Where the FTC's Mail, Internet, or Telephone Order Merchandise Rule applies, we must have a reasonable basis for the stated shipping timeframe and follow its requirements for delay notices, consent and refunds.
State Privacy & Breach Notification Laws
Where the California Consumer Privacy Act (CCPA/CPRA) or another state privacy law applies, you may have rights to access, delete or opt out of certain data uses. Most US states also have their own data breach notification laws requiring prompt notice to affected residents.
United Kingdom
Payment Services Regulations & Strong Customer Authentication
Card and wallet payments made from the UK are subject to Strong Customer Authentication (SCA) requirements under the Payment Services Regulations, meaning an additional identity-verification step (such as 3D Secure) may be required by your bank before a payment completes.
Consumer Credit Act — Section 75
For qualifying credit purchases with an item cash price of more than £100 and not more than £30,000, Section 75 of the Consumer Credit Act 1974 may make the credit provider jointly liable for a breach of contract or misrepresentation. Eligibility depends on the transaction and credit arrangement. These statutory GBP thresholds do not change with your selected store currency.
UK GDPR & Data Protection Act 2018
Personal and payment-related data collected from UK customers is handled in accordance with the UK GDPR and the Data Protection Act 2018, including notification obligations to the Information Commissioner's Office (ICO) for a qualifying breach.
Consumer Rights Act 2015
Regardless of your payment method, goods must be of satisfactory quality, fit for purpose and as described, with a short-term right to reject faulty goods within 30 days of delivery.
Canada
PIPEDA
Personal and payment-related information collected from Canadian customers is handled under the federal Personal Information Protection and Electronic Documents Act (PIPEDA), including mandatory breach-reporting obligations to the Office of the Privacy Commissioner of Canada for a breach posing a real risk of significant harm.
Provincial Consumer Protection
Provincial legislation, such as Ontario's Consumer Protection Act, 2002, sets out disclosure requirements for online payments and remedies where goods are undelivered or misrepresented, alongside our own Refund Policy.
Credit Card & Debit Card Chargeback Rights
Canadian cardholders can dispute an unauthorised, undelivered or significantly misrepresented purchase directly with their card-issuing bank, in addition to contacting our support team.
Competition Act
Pricing and payment-related representations shown at checkout are prepared to comply with the misleading-advertising provisions of the federal Competition Act.
New Zealand
Privacy Act 2020
Personal information belonging to New Zealand customers, including payment-related metadata (not full card numbers), is handled in accordance with the Privacy Act 2020 and its Information Privacy Principles, including mandatory notification to the Office of the Privacy Commissioner for a notifiable breach.
Fair Trading Act 1986
Pricing, currency and payment information displayed at checkout is prepared to be accurate and not misleading, in line with the Fair Trading Act 1986, enforced by the Commerce Commission.
Consumer Guarantees Act 1993
Products must be of acceptable quality and match their description regardless of the payment method used; where a product fails to meet a guarantee, you're entitled to a repair, replacement or refund.
Cross-Border Payment Disclosure
For the New Zealand market, review the NZD price and any taxes, shipping charges or duties collected at checkout before paying. Separate import charges, where applicable, are explained in our Tax & Duties Information policy. Your bank or payment provider may apply conversion or cross-border fees depending on your payment account.
If a charge looks wrong, contact us or your provider
Most payment concerns — a duplicate charge, an order that hasn't arrived, or an item that doesn't match its description — can be resolved faster and more simply by contacting DAILY VITA LABS directly than by starting a formal chargeback with your bank.
Contact our support team
Email support@dailyvitalabs.com or call +61 479 095 200 with your order number. We will review your payment concern. You may also contact your bank or payment provider directly; contacting us first is not a condition of exercising your dispute rights.
Formal chargeback
If a charge is unauthorised or a resolution cannot be reached with us, you may lodge a formal chargeback directly with your card-issuing bank or payment provider under their own dispute process and timeframes.
Evidence & response
Where a chargeback is filed, we respond with order, delivery and communication records through Shopify's payment-dispute process. This does not affect your right to also request a refund directly from us at any time.
What you're actually charged, and who you're charged by
Prices for dietary supplements, skin care, hair care and comfort cushions follow the country/region selected on our store: Australia — AUD; United States — USD; United Kingdom — GBP; Canada — CAD; and New Zealand — NZD. If your location is used to suggest a country/region, please check that selection and change it if needed. Review the currency code and final total at checkout before paying. Shipping charges and any taxes or duties collected by us are shown before payment; any separate import charges are explained in our Tax & Duties Information policy.
Shopify Payments & Card Networks
Card transactions (Visa, Mastercard, American Express, UnionPay, JCB) are processed through Shopify's payment infrastructure and the relevant card network's own security and dispute rules.
Local prices may reflect the pricing and conversion settings for your selected market. If the checkout currency differs from your payment account currency, your bank or payment provider may apply its own exchange rate or fees. These provider charges are not set by DAILY VITA LABS. The currency and amount shown at checkout are the amounts you authorise us to charge.
PayPal
Selecting PayPal at checkout redirects you to PayPal's own secure environment to log in and confirm payment. PayPal's own privacy and buyer-protection terms apply to that step of the transaction.
Apple Pay & Google Pay
These wallets use the card already stored securely on your device and authenticate the payment using your device's own biometric or passcode security — DAILY VITA LABS never sees the underlying card number, only a device-specific payment token.
Shop Pay
Shop Pay is Shopify's own accelerated checkout wallet. Saved card details are tokenised and stored by Shopify, not by DAILY VITA LABS, and can be managed or removed at any time through your Shop account.
Full detail on what personal data each of the above processors collects and how it is used is set out in our Privacy Policy, alongside the respective processor's own published privacy terms.
Talk to a real person about your payment or account
Whether it's a charge you don't recognise, a question before you check out, or a concern about account security, our Queensland-based support team handles it directly.