Contact us within 30 days

Email support@dailyvitalabs.com or call +61 479 095 200 with your order number and the reason for your return. There is no online return form to fill out — a real person on our Queensland-based team will reply directly.

Receive your return instructions

We'll confirm your return is eligible and send you the correct return address and any reference number to include with your parcel, tailored to your country.

Pack and send the item back

Pack the item securely in its original packaging where possible, include your proof of purchase, and post it to the address we provide. We recommend using a tracked shipping method.

We inspect and refund

Once we receive and inspect your return, we'll email you to confirm it has been accepted, and issue your refund to your original payment method within 10 business days.

Australian Consumer Law (ACL)

Products come with guarantees that cannot be excluded under the Competition and Consumer Act 2010 (Cth): acceptable quality, fitness for purpose, and matching their description. A major failure entitles you to choose a refund or replacement; for a minor failure, we may choose to repair within a reasonable time.

No change-of-mind obligation, offered anyway

The ACL does not require us to accept a change-of-mind return, but we choose to offer our 30-day policy above regardless.

Queensland-specific

As a business registered and headquartered in Alexandra Hills, Queensland, unresolved complaints may be raised with the Queensland Office of Fair Trading or, for matters of national scope, the ACCC.

Proof of purchase

An order confirmation email, receipt or bank statement showing the transaction is sufficient proof of purchase under the ACL — the original packaging is not a legal requirement for a statutory claim.

No federal cooling-off right

Federal law does not require online retailers to accept returns for change of mind; our 30-day policy above is a voluntary commitment that applies to every U.S. order regardless.

FTC Act & implied warranty

Under the Federal Trade Commission Act and state implied-warranty law, goods must match their description and be fit for their ordinary purpose; a materially defective product may entitle you to a repair, replacement or refund.

State-specific posted-policy laws

States including California, New York and Virginia require that a merchant's return policy be clearly disclosed if it differs from a full refund; this Policy is that disclosure, published on our Return & Refund Policy page and referenced at checkout.

Restocking fees

We do not charge a restocking fee on eligible returns. If this ever changes, any fee will be clearly disclosed on this page before you complete a purchase, in line with state disclosure requirements.

Consumer Contracts Regulations 2013

As a distance sale, you have a statutory right to cancel your order for any reason within 14 days of delivery, and a further 14 days to return the goods once you've told us you're cancelling. Our own 30-day policy is more generous and applies on top of this right.

Consumer Rights Act 2015

Goods must be of satisfactory quality, fit for purpose and as described. Under the short-term right to reject, you may be entitled to a full refund within 30 days of delivery if a product is faulty; after that, a repair, replacement, price reduction or final right to reject may apply.

Return shipping under cancellation

If you cancel under the Consumer Contracts Regulations, you are responsible for the direct cost of returning the goods unless we have agreed otherwise, and we will refund your original standard delivery charge.

Escalation

Unresolved disputes may be referred to the Chartered Trading Standards Institute (CTSI) or a relevant Alternative Dispute Resolution (ADR) body. These rights apply consistently across England, Scotland, Wales and Northern Ireland.

Provincial consumer protection

Consumer protection for online purchases is primarily provincial. Legislation such as Ontario's Consumer Protection Act, 2002 can give remedies where goods are undelivered or misrepresented, alongside our own 30-day policy.

Implied warranty of quality

Provincial sale-of-goods legislation implies that products are of merchantable quality and fit for their intended purpose; a materially defective item may entitle you to a repair, replacement or refund regardless of our voluntary window.

Quebec-specific

Consumers in Quebec have additional protections under the Consumer Protection Act (Quebec), including specific rules on how a merchant's return policy must be clearly disclosed before purchase; this Policy serves that disclosure.

Competition Act

Our returns messaging is prepared to comply with the misleading advertising provisions of the federal Competition Act, applicable to representations made to Canadian consumers regardless of province.

Consumer Guarantees Act 1993

Goods are guaranteed to be of acceptable quality, fit for purpose and to match their description. Where a product fails to meet a guarantee, you're entitled to a repair, replacement or refund depending on whether the failure is minor or significant.

No statutory change-of-mind right, offered anyway

The Consumer Guarantees Act does not require us to accept a change-of-mind return, but our 30-day policy above applies to New Zealand orders regardless.

Fair Trading Act 1986

We describe our returns process accurately and do not make misleading claims about your rights, in line with the Fair Trading Act 1986, enforced by the Commerce Commission.

Cross-border shopping

As an overseas-based retailer, we clearly disclose delivery and return information for cross-border transactions; unresolved matters may be referred to the Commerce Commission or Consumer Protection (MBIE).